So they will guarantee to beat any like for like quote,i rang to tell them the same fire was advertised for £735 instead of their £774,but they lied and couldn't beat it,so i still bought the fire like a fool,was due to be delivered on a wednesday,then they rang me to say the van had broken down,then delivery was set for thursday,when it came i had to help the driver carry it out the van,the packaging was smashed up and torn so i opened it all up to find the coal set broken in half,the fire dented and a leg missing,i refused the fire and sent it back with the driver.i rang up to explain what had happened and the chap on the phone didn't want to know,he kept on fobbing me off and telling me to email sales,i wanted to talk to someone ,but he said there isn't anyone to talk to only email,i kept calling so the started ignoring my call,so emailed the sales team who also ignored me for 2 days until i found them on facebook,again fobbed me off so complained to paypal ,but fireplaces 4 life was clinging on to my money for dear life,but after nearly a month paypal refunded me,i do not recommend these people,if you do get something from them without anything broke or damaged,then i would say LUCKY YOU,if you need a refund then i would say GOD HELP YOU