My 90 year old parents left traumatised with the after sales service from the manager Pete. Placed and order for electronic gas fire as unable to light by hand due to disabilities in December. Fire delivered promptly with a local gas fitter called, he unpacked fire to find was a manual model and also damaged . Immediately my mother contacted to arrange a replacement, two days later exactly same occurred inc further damage. Eventually correct fire delivered but understandably the gas fitter charged for each visit. My mother contacted Pete who promised to rectify her out of pocket costs of around £180 (an amount they do not have) and would contact the suppliers as he claimed their fault....... since then despite many phone calls (always in meetings and just popped out the standard excuse) and 4 e mails ABSOLUTE SILENCE. If not resolved very soon I will be taking legal action on their behalf