Purchased a gas fire off them on the 10th May, due to the corona virus doing the rounds it took a couple of weeks to entice a gas installation man here, after sweeping the chimney and installing the fire he discovered the electronic 'spark' that ignites the gas was broken. I contacted the firm anss was told the gas men were not in until 10am, I waited till 11.30 and rang again, this time they had gone out and would ring back. They did'nt. I rang the following day, they were in a meeting. I e-mailed them and two days later received an e-mail back saying as it was now installed it was not their responsibility and I needed to contact the manufacturer, needless to say I am still waiting, this is supposed to come with a seven year guarantee, but nobody will accept responsibility. Avoid at all costs!