Terrible customer service. On the occasions I could get them on the phone they could never tell me when I would get my refund or the replacement product that I had bought. Said they would ring back. THEY NEVER RING BACK! Spent 3 weeks chasing for info. Said the refund had been sent but there was a hold up at the bank. Found out this was a lie, the money had not been sent. Had to threaten them with small claims court. I was promised a date for the new product to arrive. It didn't. Rang and rang to find out when it would be here. Fobbed off with excuses. Still waiting. They say they will call to confirm, but they never do. Absolute farse!