1. Reliable - you've never let me down 2 Friendly - your staff are, without exception, polite and helpful 3 Good value - I travel frequently by public transport (train, bus and tram) in Germany and you come very close to the German standards of efficiency 4 I must admit that the current 'through' trains are just a little short of the standard one could hope for when travelling to London. Having to change at Doncaster is (for me) not a problem because I know the East Coast Virgin train is big, heavy and very, very quiet. I understand you are buying some new trains for the London run - I look forward to that. Buying train tickets can be a nightmare. Buying tickets for Hull Trains is not; it is easy and 'preiswert'. Lang may your lum reek