I travel from London to Hull regularly so Hull Trains is perfect for me - always clean and friendly/helpful staff - my first choice. However - I have experienced trains cancelled which is extremely inconvenient obviously. Also every time I book a ticket, online, I request an airline seat but I always get a table seat allocated - I simply sit elsewhere but would prefer to get what I specify. On my most recent journey I was in the quiet coach - first time I have booked this - despite all the notices so many people using audio equipment - i did the same in the end to be fair - staff did not challenge anyone doing so - one lady's phone was not on silent si every text message arrived with a ping - so "quiet coach" is pretty much an irrelevant idea to be honest.