Actually I didn't travel on the day planned as, on arrival at Hull station, I became really ill and felt quite unwell. On going back to my car, I spoke to the person in the ticket office (0630) and asked, as my train had not yet departed, could I be reimbursed, to which the reply was no as the permissible time allowance to cancel was passed. I spoke on the telephone when I returned home, and was told (after gaining approval), that I could claim £15, subject to me providing a medical certificate! I was appalled with the service received, and as a regular train user, this is poor service in my opinion.