I purchased a ticket in October on hulltrains.co.uk. However, weeks later, Hull Trains cancelled it and charged me a £10 administration fee for a ticket I did not want to cancel. I was then informed that I would need to book a more expensive ticket to travel on the same train, in the same coach and seat, for the same date and time. This new ticket was £25 more than the one they cancelled without my authorization. Since then, I spoke to Hannah at Hull Trains, who was very unhelpful. She informed me that I would have to wait 28 days for a decision regarding my request to get my money back due to their error. This situation is completely unacceptable.