First Tutors is a good organisation, and the website is relatively straightforward. My only word of caution to customers is to make sure you have a definitive, agreed plan with the tutor before you pay the commission fee to First Tutors. I chose a different tutor in the first instance; we decided on a strategy, and then the tutor didn't think our arrangement would suit them. I lost 29.00 pounds and had to pay another 29.00 to secure a tutor that is definitely, available. Customers beware! You could spend a small fortune trying to find a tutor who doesn't honour their commitment, and the customer bears the cost. First Tutors could protect customers if a tutor cancels after saying yes by not charging the customer another 29.00 to find another tutor. First Tutors could invoice the initial tutor for the 29.00 and be reimbursed. If a tutor states they are available, and then they don't reply to the customer and cause confusion because an appointment isn't able to be made, then it is unfair for the customer to pay the First Tutor's commission. I could not receive final confirmation from the first tutor about the first appointment simply due to them not telling me if they had received the address we were to meet. It was very frustrating, and I am not happy I had to pay nearly 60.00 to sort out one tutor to work with our child. I am sure nobody meant to confuse anybody else, but the business model needs tweaking.