This was my first time using the website and I'm not sure I'd use it again. I have 2 children that I was looking for a tutor for and who both have slightly different needs. This was quite difficult to 'advertise' as the assumption on the website was that it was for 1 tutee, and I didn't want the additional hassle of trying to co-ordinate timings etc twice with different tutors. Also the description area of what I was looking for didn't allow me much space to elaborate. However, my main gripe with this site is that you don't have any actual contact with the tutor until you've signed up (paid the intro fee) so I guess they assume that if the qualifications, experience, availability and timings match then it's a done deal. I don't like this approach as I wanted to at least have a conversation before engaging someone not least to ensure that they came across as empathetic and could explain something in a way that I knew my children would understand - not all teachers suit all children - isn't that why I'm here looking for additional support! Because of this I'd have rated the website as 'Poor', however, I had a query which I sent through the website and which was answered within an hour so I've rated 'Average'.