I liked being able to about to read each tutor profile. I liked the quick response I got from lots of people. The part I didn’t feel comfortable with was, when I suddenly couldn’t talk to my chosen tutor when we were exchanging personal contact information (addresses and email). I panicked, and paid £19.99 to get to talk to her, and it confused me saying I could have an online session for the £19.99. I paid it anyway not really knowing if I was doing the right thing. After this payment, I was able to resume my talks with my new tutor. Luckily my chosen tutor explained to me that I had to ‘pay’ to release the personal information. I feel that this confused me, and almost made me lose all the trust I had built up with my new tutor. She had kindly been discussing my needs probably over 10 emails and we were really getting somewhere because my situation is a bit difficult. A prompt service, but you need to be more transparent about the £19.99 cost which is clearly going to First Tutors and not the tutor you have chosen.