So far I'm very impressed. Through First Tutors I've been able to find a tutor for myself very quickly and easily. It was helpful to be able to read other students' reviews, and fairly easy to exchange messages with the potential tutor via the First Tutors website. Once I was happy that I'd found a suitable person, I paid the agency fee so that I could contact the tutor directly, and I had my first lesson the very next day. As I understand it, First Tutors will allow me to change tutors if there are any problems, without paying another fee. I've not had to do this as I'm very happy with the first tutor I found, but it's reassuring to know that's a possibility.