Hi, I booked a tutor called Eileen Florence through yourselves. I paid £400 to Eileen upfront before the first session. When she arrived at my home she was extremely rude and aggressive towards me and my mother. After the 2 hour session of being shouted at continuously, humiliated and threatened I asked for a refund of £350 after agreeing to pay the £50 for the first session. She refused a refund of the £350 at which point I contacted First Tutors. I was then told by yourselves that all I could do was leave a bad review on Eileen Florence's page. She has black mailed my family into writing a positive review on her page in order to receive a refund. I do not agree with the way your site works as even if I had wrote a negative review on Eileen Florence's page, she can decide whether or not it is available for other users to see. This is disgraceful as how many other people does she wish to do this too. I have all proof of the emails sent by Eileen Florence if you wish to see them. It is incredible that you have a person who is capable of this tactic available on your site. For the sake of other people who may use your site in the future to book Eileen Florence I feel this should be documented so that you are aware of her capability. Thanks