Hello, I am disappointed again with the service I have received from Shell energy, after all the drama that occurred while transferring gas and electric over from EDF which took 3 months of constant pain while contacting you and getting no where, the same script has started to play again, my gas and electric smart meter was to be installed on 13/08/19, I took the whole day off, the engineer came over and told on his iPad we were down as getting only electric meter changed to smart meter and the gas would remain the same, he then called the head office and said I should ring shell energy and ask shell to sort out again as he can’t install both meters, he never installed any meter, I rang shell on the same day and was told someone will be in touch, not surprised at all that no one is in touch, called again after 3 weeks and got the same answer that someone will be in touch, but no one has contacted me, today got an email that your electric & gas meter is changed to smart meter.. no one has come to my property... lied again... Totally pathetic customer service and people have started lying. Disappointed