Salesman ignored 'No Cold Calling' sign on my 97-year old mother's front door and the disability ramp outside, told her he could save her money on gas and electricity and that her neighbours had just signed for the same deal. Went into her house (including bedroom) to look through her paperwork, organised a phone call to her landline while he was there and as she was being taken through the process, fed her the answers and told her not to tell them he had already left. Trying to unravel her confused story, I found buried in a pile of her former bills a document dated the day before outlining the terms of the deal, complete with salesman's name and contract no. We had switched my mum's fuel supplier only a few months ago and she did not want or need to change. Then began the appalling customer services debacle. 74+ minutes listening to muzak and recorded sales messages, still could not speak to anyone in authority alhthough a manager called Kris tried his best but it was beyond his remit. Tried online chat and spoke to another human being (thank you, Luke) who escalated the case. Eventually received a phone call from my 'dedicated resolution manager' (or some such nonsensical jargon). Said sorry abut that, contract cancelled. I did not feel this incident had been properly dealt with at an appropriate level so said I would be contracting them in writing. He immediately got very stroppy and said that only he would see such a letter. Pointless discussion ensued with my 'DRM' desperately trying to stop me taking the matter further. (Why?) When I asked if they had taken bank details or got my mum to sign anything, he said definitely not as it was a 'verbal contract'. The next day she received a direct debit confirmation with all her bank details. Customer service is so unprofessional there must be some deep-rooted issue with training here. Very shocked at whole incident and am taking it further until I get some answers. Unethical practice, keep away.