Awful, awful. outsourcing calls
Rang for a simple transaction receipt as not able to help in the chat advised to ring up. Huge mistake! Failed voice recognition so blocked all access to my account. Been on hold for over 30 minutes. This was supposed to be a simple thing to do. Will seriously reconsider banking with them if they don't get there act together and sort out basic features and their awful voice recognition that does not work. Awful experience
11 months ago
first direct has a
1.4
average rating
from
158
reviews
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