Sorry to say I have just called First Direct and the customer service has dramatically fallen. I spoke with an agent who didn't have a clue and after several attempts at putting my question a different way, they still had no idea and failed to satisfactorily answer a simple query.
It seems they have outsourced their calls to another country... always a disappointment when that happens
8 months ago
first direct has a
1.4
average rating
from
165
reviews
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