Customer for 30 years , looking for a short term extension to my overdraft of £500 for one week , apparently this is classed as lending , I would need to complete forms stating income and expenditure even though that is all viewable in my Current Account , apparently as responsible lenders they might refuse and I had to agree to a credit search that would appear on my credit record. As you might expect I went ballistic , pointing out the essential trivialness of my request , my length of time as a customer with a clean record and what about those magic words Customer Service , I received over and over a droning Scottish robotic mantra that we are responsible lenders , no you are verging on insane. Will be leaving this worthless outfit presently.