Firstly we got approached by one of their salesman (Called 'Dan'), he was very very intrusive, wouldn't stop talking or even allow us to think for ourselves. He verbally forced us to pay a lesser amount of deposit just for us to sign the paper. Then a so called surveyor came and did no calculations at all! didn't even take into account that we are on a main road regarding noise, air circulation or any technical calculation that would make you think he is educated. after 3 months we were promised a deliver y and it took 9 MONTHS... after 1 month we wanted to cancel it due to a legal clause which is 'Failure to provide service within promised time'. When I called the manager and told them angrily what is going on!? First of all they had no clue who we were... this is usually the final nail in the coffin but even with that, after 30 mins on the phone they finally realised they were on planet earth and found our file... ONLY then he chased it up.. EVEN with that it took them 9 months to deliver on their service... You may think we got some nice windows... WRONG... our current windows allow every single car to drive through our bedroom and living room. WE PAID £11,000! Expecting no noise but all we got was cheap second hand windows. A professional came to test the audio in our home and he also said that the windows are unacceptable... We call them up and they ignored us and simply said 'we can't compare the noise of the windows before and after' - What kind of answer is that?... LAST THING PLEASE READ!!!!!!!!!! Do not take their finance option of 'you don't have to pay for the first year' because of this..... after that 1 year if you haven't paid it all back the windows will increase from £11k to £22k!!! That is a 11,000 pounds increase and this was NOT MENTIONED... That is why I have taken the liberty to go on every single social media outlet and will be taking this further with the council and solicitors so nobody else gets ripped off by these people.