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Caroline Price
Purchased BioOrb life 60 in late January 2021 after specifically being told by more than one staff member that it would be ok to keep my Corys in there. Fast forward 6 weeks and one have lost one, with another being trapped under the ceramic media and then chewed by tank mates because he can’t move! The filter is not adequate for the size of the tank. Pieces of food get stuck underneath the media and it’s impossible to remove without disturbing the media and then causing water issues. The opening at the top of the tank is so small it does not allow for adequate tank maintenance. Contacted customer service to inform them of this who tried to blame us stating it’s due to overfeeding (we have followed all instructions in relation to feeding our fish as were worried incase this was the cause of ammonia issues). Customer service were horrific and are not willing to offer an exchange or partial refund, despite us only owning the tank for just over a month and having brought these issues to their attention as soon as they arose. This tank is NOT fit for purpose and as per the consumer rights act I am legally entitled to a replacement, repair or refund. All of which they have chosen to IGNORE. Don’t believe all of the ‘valued customer’ rubbish on their website because it’s all false!!
3 years ago
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Maidenhead Aquatics has a 3.0 average rating from 13 reviews

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