Been a loyal customer since 2023 of FixedFloat, today I was trying to exchange some TON to LTC, after tens of transactions with them without a single problem, the transaction is stuck, I contact support and I arrogantly get told that I sent the TON without the "memo/comment", and they ask for the neccessary proof to prove that I was the one sending funds, upon providing them with every single proof that is able to be shown, the customer support arrogantly tells me that the funds will be refunded to the originating TON adress, which IS THE ADDRESS OWNED BY THE EXCHANGE THAT I WITHDREW THE FUNDS FROM !!! So this made me lose a chump change of 44$, its not about the money its about the principe, in the end the customer support ends up without providing any proper help and just avoiding every piece of proof and disregards everything. I guess ill take my business somewhere else since its probably pennies to you. But robbing people this way is not fair especially people who even with those "pennies" have helped the company. Horrible, the CS guy especially made me lose my faith towards the FF Team - highly highly unprofessional!