Although the girls in store were super helpful I feel like my experience with Flannels has been pretty poor. I bought some boots in store which I wasn’t 100% on. However, they were in the sale so I thought I would buy them and return them if I changed my mind. I then decided that I wanted to return them. When I returned them in store, I received a credit note which I then wanted to use for some other shoes. When I tried to use the credit note, it didn’t go through. I was then told to try again in 24 hours. As the shoes I wanted were £200 cheaper in store on their iPad than online it meant I had to return to the store to re order the shoes I wanted. I went back to the store for my third time to order my and luckily my credit worked so I paid £6 for the postage and was eagerly awaiting my delivery. I then received my shoes and noticed that they were damaged so returned them immediately. As returns are at your own expense and the shoes were worth £400 I paid for the best postage to make sure I was insured, which ended up costing about £12. I returned the shoes with the hope I would get an exchange as that’s what I asked for. Unfortunately the shoes are now out of stock so I have received a refund however due to them being faulty I feel like I should have been refunded my shipping as well as compensation for the inconvenience of sending them back. Really disappointing service from flannels!