Bought £400+ pair of Jimmy Choos but had to send them back because they were too small - also they'd been used as samples as one of the shoes had clear wear on bottom and the box was battered about (know it's only a shoe box but not really a good impression when you pay this much) . Was happy to exchange to bigger size - this is when the fun begins... it's not immediately obvious HOW to EXCHANGE for bigger size but I eventually sussed it out and marked my return with 2 alternative sizes. Oh you pay for the return yourself btw. Did they send me an exchange - no! even though website showed bigger sizes available! Silly Flannels - missed out on £400!!! Few things about shopping online with this company. 1. They charge you expensive p&p and return at your own cost even when you spend vast amounts of money on purchases (other websites are free when you spend this amount) . 2. They DO NOT communicate with you or attempt to fulfil your requests, eg, they didn't exchange my shoes... not sure how they make money? 3. Unlike other companies who have a clear communication stream with customers, Flannels don't communicate or confirm your order has been received/being processed/there's no exchange/you're getting a refund.. nada?! I had to follow up with them ... oh, and it's nigh impossible to find out how to RETURN, EXCHANGE or even CONTACT them. The now favoured way of dealing (nor not dealing) with customers who don't just purchase, give over hard-earned and then go away. I would not purchase from them online again. Sorry Flannels not good enough.