Shocking company service as well as rules. I have never encountered such unprofessional customer service and company policy. Clearly, the fault lies with Flannels, their side to return the goods is not working, and they have no alternative for customers. They told me to send back the goods at my own expense, where the shipment costs £ 6.99 on their website. For me, at the post office, they valued the parcel at £ 20, because I have to declare the value and the fee increases. When I asked if I could return the goods to a stationary store, they replied that I could not !! I have not seen such a poor policy of the company yet. In addition, a company that sells luxury brands on its website and in stores really does not count to the customer. I will just add that even the staff in the store in Southampton has no idea about brands, they do not know about the products. When I asked the company to generate a return label for me and send it to my e-mail, they replied that they did not do it.