I submitted an order to Flannels totalling £230. I did not receive confirmation of a delivery date from either Flannels or the courier. The order was allegedly left on the doorstep when I was out but was not there when I returned home. I contacted Flannels about my missing order and after 30+ days they have just sent me the following message: "Having looked into this, I can see the courier have confirmed the below. Due to this, we would not be able to offer a replacement/refund for this. 'We have authority to leave as per our contract with you, this was left securely out of sight' " As no one was home when the unscheduled delivery was allegedly made, the item was not left securely. I did not give authority for the item to be left on the doorstep. If Flannels has a contract with their courier whereby they can make unscheduled deliveries and leave expensive orders on the doorstep if no one is home, they should do so at their own risk. Through no fault of my own, I did not receive this order. It is incredible that Flannels would expect their customers to be out of pocket because of a ridiculous contract they have seemingly agreed with their courier. I will never order from them again.