Absolutely disgusted in the customer service received. I would go as far as saying I received an unforgettable experience. Within my review I will be describing people by their sex as Flannels staff are not obliged to provide their name or display a name badge. This has been also confirmed through contacting customer services. Firstly, there's no contact number for this store for a reason as there's ZERO aftercare. I purchased a pair of sliders which within 15 days of purchasing became (what I believe as..) faulty. The glue on the outsides of each slider came loose. Upon entering this branch, a female staff accepted the item as faulty and allowed me to search for an alternate product whilst a manager processed the exchange. Upon returning to the desk with a replacement; I was advised by another colleague (female #2) of the same level, the fault is deemed wear and tear. The soles of the sliders were brand new and had never been worn outdoors. I advised they have been worn twice only indoors. The female then passed the transaction onto another colleague (female #3) who along with the other two staff failed to provide a name. She did however advise she is a supervisor and that no managers were present. I then challenged the supervisors opinion that anything worn even once falls under a blanket wear and tear category which means theres zero grounds for a return unless the product fell apart in the box (not possible). The quality and workmanship can only be tested by using the product. God forbid, I used these outdoors or on holiday; they would have fallen apart. The initial female (#1) who was dark skinned avoided the situation and moved away as she could clearly see I was now being targeted by female #2/#3 who showed a clear disregard to the situation and using bullying tactics to suppress my queries. I immediately felt targeted for challenging the opinion with justified reasons. I proceeded to ask how I could identify the two, to customer services, but was quite rudely asked to just leave. Before leaving I took a description of the lead individual to feedback as part of my complaint before the staff escalated to becoming verbally aggressive and slipping out her name as Kat. I proceeded to leave after being told I'd never be welcome ever again (Why Kat thought I'd ever want to come back other than for a refund is beyond me). Upon exiting a young member of staff felt the need to put his hand on my back pushing me out whilst I was pretty much out the door. This will form part of my complaint and be evident on CCTV. I have a record of contacting customer services and having confirmed that stitching/glue coming apart is definitely deemed as faulty especially associated with sliders regardless of use. Upon carrying out research, I have found there to be a reoccurring theme in Flannels returns/exchange policy as a whole based off customer feedback. I just hope I had known this sooner. I have now logged a formal complaint and will return to purchasing direct from the manufacturers or using credible retailers such as, Tessuti. Judging by the masses of negative reviews stating complaints are not being actioned accordingly; I will be taking legal action.