Order number FLAN40000070958689 I had a horrible experience with Flannels I made a return for 2 items: givenchy shirt that costs £229 because of the horrible quality it seemed not authentic one! and boss shirt that costs £55 And the tracking of the return showed that it’s delivered to them but they said they received nothing and they going to raise an investigation with the courier company to check where it is and who received it! After long of time no one get back to me and i kept on chasing them and contacting them every now and then for 4 months and every time they wonder what’s the problem and they look like they know nothing about it and ask me to tell them whole story again and afterwards they replay they still investigating and at the last time they said it’s not our responsibility it’s yours who made the return and it’s not their business and they received nothing and they will not help me and they didn’t tell me what’s the investigation results It seems they didn’t ever bother themselves to investigate it and they were lying to me plus the horrible quality of the givenchy shirt Definitely flannels is the one who lost my return parcel not Royal Mail and this is because their obvious careless, irresponsibility and the worst service It ended up with losing £284 and having a horrible experience with such company! Flannels is a big scammer and the worst customer service ever I told them I’d share my feedback everywhere and they didn’t ever care about it and they told me do whatever i want!!