11th Day and been told by 2 different CS employees that it will take upto 30 days or 40 days for a reply to where my parcel is (even though we all know and have proof that its in your warehouse, This is FLANNELS recommeded courier company through there website (RM). Your employees can't even give a correct time scale as its all a SCAM to keep my money. Please read all the other 1 stars there all saying the same parcel has gone missing and no refunds when its not gone missing some one in your warehouse has stolen it or misplaced it and your customers are being held responsible for mistakes, did get a response this morning and have a guess what they said....rest assured we're investing the matter!! What for 5 weeks 🤔