I bought an expensive watch from Flannels. They sent me an item in a tattered Casio box that was held together by sellotape. The watch itself was faulty, and was also wrapped up in sellotape. When I alerted Customer Service they told me that this had happened in transit, and that it was not their mistake. This was ridiculous, since the item came in a Fraser's bag that had been unopened. It obviously was an item that had been returned to Fraser's, and which they tried to fob off on another customer as new--for 400 euro! Frasser's refused to admit that the item was nothing but pristine, even though I sent them a photo of the box. They offered me a free return, but wanted me to fill in paperwork. This created a loop, so that I ended up talking to more than 6 customer service representatives, over the phone (they hung up on me after a couple of seconds), via chat and via emails (lots of them). I spent over two days on this. They still refuse to explain to me how they could have sent me a used, faulty item that was held together by sellotape, for 400 euro. AVOID!