I placed my order at around 1pm on a Monday afternoon and opted for next day delivery at the charge of £9.99. I then received an email a couple of days later stating that my package would be delivered on Friday. I then received a further email stating that my package would in fact be delivered on Thursday (which it was). I looked on your website to try and complain about this, but could not contact you due to limited options and no direct email address being presented. My order value was over £400, yet I still had to pay delivery. I then opted for next day delivery, with the package not being delivered the next day. I think that this is unacceptable. I also feel that the customer having to pay for returns is outrageous when an order of this value is placed. I returned the majority of the order out of principal and will not be shopping with you again. I get the impression that Flannels wishes for itself to be seen as an upmarket establishment due to the brands that it stocks. However, the approach is amateurish at best!