I bought a winter coat from the main store in Cardiff..I tried on the coat and enquired what the size was (it wasn't standard) she told me a size 8. It felt a tad large but thought this was the style (winter down puffer) and bought the coat. When I got home I looked up the coat to discover it was in fact a 10 I had bought. I phoned the store to inform them what had happened and see if they had a smaller size hitch they didn’t. They told me to either keep the coat (which was too large) or return for a credit note. It was now that I found out that the shop could not order in the smaller size which was on the flannels website to exchange due to it being a sale item? Like- what’s the difference?? So I returned the item for a credit note and the sales assistant then showed me how to use the credit note on the website..but it was so strange that she could show me how to order but not actually complete the order in store? Anyway..I returned home and bought the smaller size off the web with the credit note..but I had to pay extra for delivery. The coat turned up in record time and I tried it on..great fit! But that’s when I noticed the security tag was still on the hood!?! I mean... how did it leave the depo with it on?.. I called flannels customer service to be told I had to return to the nearest main store to get it removed!! What a farce... but she did refund me the £6.99 delivery charge! Not worth the 2 x car parking tickets and petrol I will have had used at the end of this whole escapade.... no sure the coat was worth all the effort!