I've been shopping at Flannels for many years. I decided to collect my order from the Merry Hill store. Upon arrival, I went to the till to collect my order, where the 2 members of my staff saw me but still continued their conversation. Finally, when they finished, I asked if I could collect my order. The person serving me was really slow to process this and kept laughing whilst doing this. They only brought out 1 parcel, even though it clearly said 1 of 2 on the front. I then went to leave and the alarm started going off. My bag was taken off me and walked over back to the till to check the items for any tags. Again the till staff were laughing, wether this was at me I don't know but it made me feel pretty uncomfortable and I didn't know where to look. Eventually, I got my order back and was allowed to leave with. I've used Flannels online and visted both the Nottingham and Birmingham stores many times and have never been made to feel like that. I don't think I'll be visiting the store again!