Do Not Purchase from this company. We placed an order at the end of November. We kept some items and returned some items. We had to pay for the goods to be returned which was not great. But we sent back using a Parcelforce tracked delivery. It was posted on December 5th and we have proof from Parcelforce that it was received by Flannels on Dec 9th. This was well in the 28 day day returns period. We then received an email yesterday 28th January saying the return was not received in time and that they were sending it back to us and we could't return it and they wouldn't refund. We have emailed them with all the proof but they are not replying and there is no number on the website to call. We luckily paid by Paypal and paypal is raising the dispute and we will eventually get our money back. This is fraud. This company cannot be trusted. Terrible tactics to try and keep your money.