Case Number 14283261 I recently purchased a white YSL bag, but upon receiving it, I discovered it was damaged. I followed the proper return process, providing photographs of the damage before sending it back. When I later contacted customer service to check on my return and refund status, I was informed that my parcel had gone missing. After following up again, I was then told that the bag in their possession is black, and as a result, they are refusing to issue my refund or return my original white bag. The customer service themselves are cheaters.. Extremely disappointed.. Don’t trust them!!