I am extremely disappointed and frustrated with Flannels and their handling of my recent return. I returned an item exactly as I received it – unworn, with all original tags and packaging intact. Yet, shockingly, I was initially informed the item had not been returned and the after I contacted customer services to chase up the credit, I was told it was received but informed that the return had been rejected on the grounds that the item was "damaged." This is absolutely untrue. The item was in perfect, brand-new condition when I sent it back, and I took every care to ensure it was returned exactly as required. I could not have worn the trousers as stated as they were far too long and too tight for me to wear - and I have photos to prove that! Their claim is completely unjustified and reeks of a tactic to avoid issuing a refund. I am now out of pocket for an item I cannot use because they do not fit me!!! This kind of treatment is unacceptable from a brand that positions itself as a premium retailer. It’s deeply unfair to penalise honest customers who follow the rules and expect a basic level of integrity. I’ve spent considerable money with Flannels in the past, but after this experience, I will never shop with them again and will be warning others to do the same. Avoid Flannels if you value customer service, fair treatment, and your consumer rights.