Just did a swap and, made a mistake - I sent eth wrongly to the eth mainnet - but here was the saving grace. The customer support chat came on pronto - I barely had to wait, a Brad attended to me, and all I needed was to send him the Transaction ID and barely a minute, he gave me a solution. I have been using Flayo for some time, and this is the first time I needed a support and the assurance I received was more than I could ask for. Totally the best experience (having dealt with crypto for a few years), I must say, Brad and Flayo come in tops with their customer support. Thank you! You get my full support!