Awful service from the management and customer service teams. I have requested their complaints procedure 4 times, not received any callbacks and not had information passed onto the relevant person. I have chased via email and phone constantly. They are refusing to refund my holiday following government advice not to travel to Italy. This is considered as a major cancellation reason in the T's & C's. They are violating their own T's & C's with a 'because we can do what we want' attitude. They suggested that I have a credit note for 2 years or claim through my insurance. I have raised small claims for court to get my money back and lodged a formal complaint to ABTA to investigate further.