Absolutely disgusted with customer services. We phoned due to our holiday been cancelled because of COVID19. We asked if we could have a full refund back as they cancelled the holiday. The lady on the phoned laughed as us and told us no. She kept shouting at us down the phone and told us to be quite. I'm in absolute shock about her attitude and behaviour. I understand they are under a lot of pressure but there is no need to be so rude! Im also very upset that they are refusing to give us our money back. The lady on the phone laughed and said it was in their bank account and we couldn't have it back. When it very clearly states on their policy if the holiday is cancelled due to a major incident we would receive a full refund. I feel let down, upset and shocked by the whole situation.