I’ve had some great holidays with Fleetway with no problems, but they’ve really shot themselves in the foot over their response to refunds over the COVID pandemic. Like everyone else, I asked for a refund early May when they cancelled my trip. They only offered a voucher which I didn’t want. I asked my bank for a chargeback of £547 which they duly refunded me almost immediately, because this was paid on a debit card. The remaining £400 was paid on a credit card which I am in the process of claiming back from the credit card company. A bit of advice here to try to get it back from your bank through the chargeback scheme. It only took a phone call