No availble communication on the website led to disappointment. Ordered for Valentines day 2019, as the sender I have no access to DHL to rearrange the delivery or suggest an after 4pm time slot. None of this was made clear. As an Internet business you should agree with DHL that the buyer has access to the package. Its now 7 days passes since the delivery date and my loved one had no surprise as had to call DHL herself. Could have been easily avoid if I was allowed to leave a note at time of purchase or if you had live chat. Then i would have known and ordered elsewhere. Also unable to contact you its been 4 days since my email to you and no response. No option to speak to you either by phone which was my preferred option why not have a contact number on your website. Very disappointed that in 2019 a company can be faceless. So much for German efficiency, will not be recommending or using again. Useless money takers selling the dream delivering the nightmare.