Book a return flight for my Mum last year October 28th 2019 booking ref: TQJTON paid cash £690.54 at there travel shop in Aberdeen. Flight was to go home for Xmas to spend time with the family. Mum couldn't go home anymore because she Pass away couple of day later when we bought the ticket. Went to there shop with my Mum's death certificate, the original travel summary ticket and Passport. The lady who was dealing with the situation said that I would get a full refund but it will take a couple of weeks. But then I have to travel to bring my mum's ashes back grant her last wish to be with the family on Xmas. After 2 months not heard anything from this people.. so emailed them and ask about the refund. They then change the story that I needed a solicitor to be able to get the refund. They never said anything about a solicitor when I went to there shop. I was so devastated when they said that to me. The airlines already refunded the money to them 3 weeks after I request for the refund. After numerous emails to them until now still no refunds receive. I won't stop until I get my full refund. This is not how you treat people!