I have rented cars for many years all over the world and have often been shocked by the tricks - and downright dishonesty - of local franchises of major international brands. I have never used local companies because I always assumed their cars and all round service would be unreliable. I intended to use an international chain fo a ten day holiday to Crete. But their prices were high, and the cost of reducing the insurance excess to zero was absurd. So I looked at Flisvos, a family owned company with offices in Kalyves and Alymrida, a 45 minute drive along the coast from Chania airport.. They were cheaper, polite and professional. I booked with them, though I suspected I would be disappointed. In fact, I was delighted. One of their team met off the flight and took me to the car park near the terminal where they hold vehicles. He took payment (€220, in cash) and that was it. This included zero excess insurance and a half tank of petrol. There were no last minute extras or ‘deposits’ on my credit card. Next day I popped into their office in Almyrida - we were staying in a village nearby - and said the car was a little small. They offered to upgrade me, for a nominal cost. (I decided not to.) We drove hundreds of miles around this mountainous island and the car performed superbly. Flisvos are friendly, professional and honest. I have no hesitation in recommending them.