I recently made an order for a bouquet of light pink peonies to be delivered for my mom's birthday. The flowers are called "dancing peones" by "Flowers You". My mom recieved white flowers and the bouquet looked nothing like the picture. If you are Asian you understand receiving white flowers means DEATH. I really cannot believe this happened. I'm so embarrassed and disappointed with this whole experience. I sent an email to Floom Sept 17, 4 days ago and still have not recieved any response. PLEASE HELP WITH MY ORDER. ---------------------- revised Sept 20, 2021 Sent an email Sept 18 to ask for an update and apparently they've been corresponding with me and sending me updates but I never received any of them. (You should check your emailing system to make sure customers are getting your responses because I didn't receive any except for the last one where I sent an email and you responded to it) The person responded was very kind and refunded my money back. But the rating still stands as the experience will never go away and my memory of her birthday will always be this. Do you understand, I sent my mom white flowers on her birthday. I would NEVER do that, no child would ever do that. I'm still very angry. If there's a rating for customer service - you would receive 9/10. (because I tried your chat and that doesn't work either)