Updated review to reflect customer service support from Floom: my original review (and flowers rating) below was a reflection of the florist vendor whose arrangement I purchased via Floom. Upon receiving my review, Floom reached out quickly to verify the issues with my order, advise the vendor on what needed to be better, and coordinate a refund. I felt very supported as a customer and would therefore recommend Floom’s services. *** Flowers smelled SO good but were not in good shape when delivered. Some of the “flowers” were not the flowers in the picture - they were just stems dipped in paint! It was almost impossible to open the accompanying card, which was nearly illegible.