PROS: Floom has a wide selection of flowers from a variety of florists all over the UK. This makes selecting the right bouquet fairly easy, if not overwhelming. The online ordering experience is good and easy. CONS: The vendor (Olympia Flowers) swapped out the bouquet I ordered (hatbox arrangement) for a cheaper bouquet. Very disappointed. This negatively impacted my experience of your service. Also, the delivery service partner has a decent online interface; however, the communication is spotty. I needed to reschedule the delivery date which I was able to do but I did not receive any confirmation of the rescheduled delivery date, so I was never sure it was actually rescheduled. I emailed several times. No response from Floom. That said, when I looked at my order again, I saw that the delivery date had indeed been changed. Thankfully. But most upsetting of all was that I paid for a more expensive bouquet (Hatbox arrangement) but it got swapped out for a cheaper bouquet (by OLYMPIA FLOWERS). I hope that Floom does some quality checks on the vendors. I was greatly disappointed by this.