The flowers ordered were expensive (£250 exc delivery) and when delivered did not match the product advertised. There were fewer roses and larger roses which made the arrangement look cheap, the filler flowers were different and cheap and the foliage was missing. The flowers were meant to look like a delicate heart for valentine's but looked like a funeral arrangement. On expressing my concerns with the obvious difference Floom dismissed it despite giving a guarantee on their website that if the flowers do not match what is advertised they would refund the money- I would be happy for the correct flowers to be sent rather than a refund but they did not even offer this. Furthermore, communication is bad. AVOID this company. Better deal directly with the florist.