Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of this they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agents tell me it has been processed even though I have spoke to my back who have no records of any pending transactions. THIS COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !