Very disappointed with Floom. I placed a birthday bouquet order for my niece in London and was charged accordingly for the order and I received a confirmation email that the delivery will be completed on the requested date. A few hours later I received an email from Liza saying that the order is being canceled because their florist partner will be closed for the latter part of that week and a refund is being issued. I had to scramble to locate another florist in London to deliver the flowers on my niece's birthday. This florist (Debbie Western Flowers) did an amazing job.