This was a thoroughly unsatisfactory experience and,at the time of writing, remains so. Floom took my money happily enough, failed to deliver the flowers last Friday as promised. They arrived only two days after my friends' anniversary, but have not seen fit to get in touch to apologise. They have also failed to answer my calls or messages, but merely sent me a range of questionnaires purporting to want feedback. They should start by concentrating in doing what they had agreed to do. A disgraceful performance from Floom, and a thoroughly alienating one. They will certainly have no further business from me. Stay clear is my advice.