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Cassie
I really wanted to love this flooring because it's beautiful, but it has held up horribly after only 5 months of being installed. And yes, we followed all installation instructions and left the appropriate expansion gaps. We installed Sutton Signature throughout our entire house - about $15k - and it's buckling so badly in front of our doors that our floor looks like a Ruffles potato chip. Customer support shared that drastic humidity changes between interior/exterior environments can cause this near doorways and offered to replace the product. This was a nice gesture, but doesn't help with the labor to rip out floors and start over. Had we known the product was not suitable for high humidity locations (we live in Florida), we would not have purchased it. I would not recommend this flooring to anyone living in a humid area.
1 year ago
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Flooret has a 4.8 average rating from 2,078 reviews

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Alice, Customer Support

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